Effective Date: August 13, 2026
Welcome to Aqua Flow. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
We may collect information about you in a variety of ways. The information we may collect via the App includes:
Personally identifiable information, such as your name, delivery address, email address, and telephone number, and demographic information that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App, such as managing your water delivery subscription and requesting support.
Information our servers automatically collect when you access the App, such as your native actions that are integral to the App, as well as device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and system activity.
Our App may request access to your device's camera or photo library in order to allow you to scan QR codes, upload profile pictures, or attach images to support requests. We will only access these features with your explicit permission.
We may request to send you push notifications regarding your account, delivery status, or the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Account Deletion: You have the right to request the deletion of your personal data. You can request account and data deletion by contacting us using the contact information provided below or through the support/settings section within the App. Upon receiving your request, we will deactivate or delete your account and information from our active databases, except for data we are required to retain for legal or regulatory reasons.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
If you have questions or comments about this Privacy Policy, please contact your company administrator through the support section in the App, or reach out to us directly through your provided point of contact.